Guide to Reseller Accounts in WHM

Guide to Reseller Accounts in WHM


This document describes reseller account privileges and how to manage reseller accounts.

A reseller is a cPanel account owner that also sells cPanel accounts to other users. A reseller purchases system resources from a hosting provider, and then allocates the resources to the cPanel accounts that they sell.

A reseller account is a cPanel account with additional privileges. The system allows reseller accounts access to a limited version of the WHM interface, which allows them to manage the cPanel accounts that they sell.

How to manage reseller accounts

To manage reseller accounts, use one of the following WHM interfaces:

  • The Resellers section (Home >> Resellers) provides access to all of the reseller features.
  • The Reseller Center interface (Home >> Resellers >> Reseller Center) allows you to add or remove reseller privileges, and provides links to all of the other reseller features.

What privileges exist for reseller accounts?

The system grants a set of reseller accounts limited privileges by default. To add privileges to a reseller account, use the Edit Reseller Nameservers and Privileges interface (Home >> Resellers >> Edit Reseller Nameservers and Privileges).

Privilege categories

Resellers can access privileges from the following categories:

Privilege category
Standard PrivilegesThis list includes basic reseller functions. For example, the reseller can add and remove accounts.
Package Privileges
This list includes the reseller’s ability to create and modify their own web hosting packages.
Global PrivilegesThis list includes privileges for server administrators, such as access to view and restart system services.
Super Privileges


We do not recommend that you assign these privileges to your resellers.

This list includes options such as account and quota modification. The following options allow resellers to create accounts without packages and circumvent resource limits:

  • Account Modification
  • Bandwidth Limiting Modification
  • Quota Modification
Root Access


  • Do not enable the All Features option under Root Access for your resellers.
  • The All Features option overrides a reseller’s account creation limits. For example, a reseller’s account creation limit is two acounts, and then enable the All Features option under Root Access, WHM does not limit the reseller to two accounts. The reseller can create as many accounts as they wish.
  • The All Features option allows the reseller to view all of the accounts on the server. This includes accounts that they do not own.

The All Features option allows the reseller to access a fully functional WHM interface.

Default reseller privileges

A reseller account has access to the following WHM features by default:

Basic WebHost Manager SetupThis feature contains some basic configuration options for cPanel & WHM.
Legacy Configure Customer ContactThis feature allows resellers to specify contact information that their customers can use to contact support, billing, or sales.


We removed this interface in cPanel & WHM version 60.

Locale XML DownloadThis feature allows a reseller to export a locale as an XML file.
View Available LocalesThis feature displays a list of the cPanel interface locales that exist for the reseller’s account.
Remote Access KeyThis feature allows a reseller to generate and copy a key to allow remote access to WHM functionality.
List SubdomainsThis feature displays a list of the reseller’s subdomains.
Web Template EditorThis feature allows a reseller to edit the default page that the system displays for a website that does not yet contain content.


We strongly recommend that resellers include their contact information in the default page content.

Mail Delivery ReportsThis feature allows a reseller to search for emails that users on their system sent and received.
View RelayersThis feature allows a reseller to view users who have relayed mail.
View Sent SummaryThis feature displays the total number of message delivery attempts that each domain on a reseller’s server makes.
Change WHM ThemeThis feature allows a reseller to change WHM themes.
CustomizationThis feature allows a reseller to customize the cPanel interface that their customers use.
PluginsThis feature contains the plugins that exist on the server.
Change LogThis feature allows the reseller to track changes in our software.
SSL Storage ManagerThis feature allows resellers to view detailed information about their SSL resources.
cPanel Development ForumThis link allows resellers to access the cPanel Developers section of the cPanel Forums.
Software Development KitThis set of documents provides helpful information for resellers of third-party products that interact with cPanel & WHM. 


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